CF
Charles F

1 reviews | Active since Nov 2018

25 Apr 2022, 09:09

Can't give less then 1 star...

Bought a mask and goggles from Walker wargames. Item was broken. Took it back for a refund, they could reverse the payment to a card because we paid cash.

Called the owner, Henry. Got told to send an email with my banking details, which i did and I requested he does an immediate payment. Which he didnt. when I asked why he didn't do an Immediate payment his response was (I have copied and pasted his response below):

"sure, you are welcome to stay at shop to wait for the payment to show up

if us want to be difficult, we can charge up to 15% return handling fee and restocking fee and that broken clip, we can say client user error."

Now that is how Henry Zhang does business.

Well, after all the support i have given him in the past 2 years kitting out my security officers, this is his attitude.

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Replies (1)
CF
Charles F's update12 Aug 2022, 10:51
Reviewer Update
25th of April 2022 I made an complaint entry here... today is the 12th of August 2022 and still no reponse.