Poor service

Called the what a number on 30 April to check the availability as my filling came off. I got through to what I was told was the head office. They advised me to head over to the practice as they close at 18h00. I arrived at the practice before 17h00 only to be told that the dentist cant help me as she was done for the day. I informed the lady who was helping me that HQ said that they would be helped. Her response was that " HQ doesn't know what is happening on the ground. It was after calling HQ who said that they were informed that the dentist's assistant had to rush back home. This was quite an inconvenience. I was then requested to come through the following day. I stated that I would be coming from Mossel Bay and it's not around the corner. An apology was rendered and I was requested to come in the following morning.

I arrived the following day (01 May- Wed) form M bay and I was assisted. I must admit the dentist and her assistant were super nice and worked well together. I got fillings done and was advised that I could eat after the numbness has worn off. the numbness subsided at about 19h00, that's when I had something to eat. To my surprise, I felt a bit of pain on where the filling was done. I took pain pills and they helped me to sleep.

I then got admitted in HSP overnight for something else and got discharged early Friday morning. After I got discharged, I went home to rest. I went back to George on Saturday 04 May, and I got helped by Tanya, I think. Tanya was very cold and was not very welcoming. she dismissed me without hearing what my issue was when I said that I was there for the dentist. I explained that I had a filling done on Wednesday and on the same day the tooth was aching. She noted that the filling was done on Wednesday and I was only coming to note the issue on Sat. When I insisted that she at least get told of my issue, she then asked for my id number and asked me to sit down as she was going to speak to the dentist when she was done with the patient. She came back informing me that I can't be helped and said that could come back on Monday.

The service I received from the dentist and the administrative service were worlds apart. I received great service from the dentist and poor service from the office. It was like the office was more interested in the money and not the service.

I would have thought that I would have thought i would have been treated better since I had an issue after being serviced by the dentist. I thought wrong. I don't know if I want to go back there ever again due to the poor service I received form the front desk.