We purchases property in Howick west In November 2023

We purchases property in Howick west In November 2023.We 1st told our agent about Ants and soil in the house created by Ant said house was fumigated by the best .We sent her message regarding roof leak the regions are placed on roof not secured as result leaks I kitchen and dining room sent her pics.She decided to block us on her Whats App.The geyser also isn't working and some plugs .Who do we talk to if our agent isn't assisting us .She is giving her company Wakefields a bad name yet its very excellent real estate company.