Wakefields Malvern for below mediocre

Following my last review, I would have expected an improvement from Wakefields but the service levels have been below mediocre. The sale of my property has been concluded however I am not thrilled with the manner in which Wakefields has handled everything. There were literally tons of potential clients who came along to view the property who then said it was not affordable, even though we clearly made Wakefields aware that the selling price was not negotiable, these time wasters cause a lot of inconvenience where focus could rather be on those who are genuinely interested. As a client who has chosen to use Wakefields services, I was treated with much disrespect. The Agent we selected, Nasheen, overall provided a service at times which were pleasant only to suit her own needs and I did not feel like she had my best interests at heart for the duration of my interactions with her. As a seller of my property, I was made to feel forced into signing offers to purchase without receiving clear explanations when I raised questions. My questions about the so called ‘back up clause’ was not addressed appropriately during the race both agents where carrying out, to get their offer signed first. Once the sale was concluded, Nasheen made me feel as though she was not responsible for further assistance and ‘her’ offices as well as the attorneys will assist further. Yet, going the extra mile sometimes may earn you a referral, she forgets that. I am currently in the process of purchasing a property through another estate agency and the experience is above board and beyond expectations, nothing comparable to Wakefields. My advice to seller’s would be to read articles, get information and know your rights. Also, shop around for estate agencies and look at their fee structures before signing anything with them. In my situation I was not physically able to do this, being out of the country, and I just went with the services of one agency which I did not do homework on.