Spend Millions For Bad Customer Service

We bought a flat at The Pearls of Umhlanga. We bought this unit direct from the developers so expected that the proper warantees and guarantees would be in place. They had rented the flat out previously to a tenant who had damage the carpet and a few other things that all got repaired before we took transfer of the property. Up to the date that transfer took place Balan was very accommodating of all our requests. However not even 4 months after we took occupancy our bathroom got flooded due to the air-conditioning unit. when they came to see what the problem was it was due to the unit not being serviced ever and had a massive blockage. this in turn has caused damage to our ceiling. it has been months now of constant back and forth with the agent as well as now his manager Marlene and they just do not return calls or respond to emails. Why must we be held responsible for the damages when this unit clearly was never maintained properly. The call today was answered with oh well you bought the flat FOET STOETS and we cannot assist you. <br> <br> Quick to grab your money but not so quick on customer service. We will never recommend Wakefields to anyone.