1 reviews | Active since Sept 2015
Refund Deposit
We had a lease agreement with Wakefield's which ended at the end of July 2015.<br> Our flat was in South Beach Rapallo Durban our agent was Thabile.<br> <br> Till this day almost 2months later we still have not received our deposit of R4600.<br> <br> When we enquired we were told once we have cleared our electricity bill we will be refunded.<br> <br> We made the payment once we received the bill, that was early last month.<br> <br> Every time we call Thabile she is never available at work and her cellphone is either voicemail or no answer.<br> <br> It is appalling that we should receive such pathetic service from one of the best property agents (or so we thought). <br> We want our money !!!!!!
Deposits are refunded once the outgoing inspection has been completed as well as our offices having received the proof of payment of the final electricity account.
In your case there was an unfortunate delay in completing the outgoing inspection as the keys were given to another Real Estate Agency as the flat is in the process of being sold. However, this is not holding up the refund as an inspection has since been completed with the findings being that a clean up of the flat as well as removal of boxes would be required. Quotes were received and the cost thereof is R400 - this will be deducted off of your deposit.
We have been awaiting proof of the paid up electricity account from yourself which we are still not in possession of.
Please note further that there is an amount still owing of R1,989.87 for rent which will be deducted from your deposit.
Once the proof of payment of the final electricity account has been received by our offices, the balance of your deposit will be immediately refunded.
Kind regards,
Wakefields Property Management
Best regards,
Deposits are refunded once the outgoing inspection has been completed as well as our offices having received the proof of payment of the final electricity account.
In your case there was an unfortunate delay in completing the outgoing inspection as the keys were given to another Real Estate Agency as the flat is in the process of being sold. However, this is not holding up the refund as an inspection has since been completed with the findings being that a clean up of the flat as well as removal of boxes would be required. Quotes were received and the cost thereof is R400 - this will be deducted off of your deposit.
We have been awaiting proof of the paid up electricity account from yourself which we are still not in possession of.
Please note further that there is an amount still owing of R1,989.87 for rent which will be deducted from your deposit.
Once the proof of payment of the final electricity account has been received by our offices, the balance of your deposit will be immediately refunded.
Kind regards,
Wakefields Property Management
Best regards,