Order for a Birthday Gift

I'm sadden by the service. This is a first time ordering from this Company.

I placed an order on the 27th January 2024, my order confirmed and that delivery will take place in 3-5 working days.

Tracking my order has been a nightmare.

I emailed the company on Friday 2nd February, to be told they are quite backlogged with high order volumes. Now delivery is going to take 10-14 working days. Well, I'm happy the company is doing so well, but I would appreciate better customer service.

Today I contacted the WhatsApp number from their website, for the person to apologies, but that does not resolve the issue, that I cannot wait for the 10-14 working days for delivery.

I have now spent most of my day on the line just to try and speak to someone, that I can explain I need this parcel for a Birthday Present. I dial *** and *** to be cut off when the call reached 3 minutes. I have been calling the lines since 11:45 till now which is 14:42, and at the 3 minute mark the call gets cut off. I have tried to go through to sales as option1, I have tried going through to track your order which is option 2, or hold for a consultant and yet the line still gets cut off.

This is a birthday present and is needed by the 16th February, I am even prepared to fetch the order from their warehouse, that is how desperate I am for this order to arrive in time for the Birthday.

This is leaving a bad taste and I am generally not a complainer, but I need this order for a Birthday Present.

Please can someone at least get in touch with me. Order Number - WAKE268## Grant Grenfell ***8## grantgrenfell172@##########