Appauled by the service or rather lack of it, and now worried that I mught never see my purchaced item nor get a refund!

As sent via whatapp (the only way I was able to get a response as their emails have apparantly crashed, the dont answer my calls and now also no longer receiving my whatsapp's) I am beyond disgusted by the service your company provides. Apart from not being kept informed by anything that is going on, hardly too no respond too emails and not answering my calls, it is now a week later from when I expected delivery on my waist trainer and guess what... STILL NO DELIVERY!!! I regret not buying from another company, and the only reason I went with yours is because it was not clearly stated that the waiting period (even though your site shows "in stock") would be 8 - 10 working days so I presumed it would be sooner to my personal fault. However i had paid already so decided to play the patient game. Delivery was expected last week between Wed and Fri, and a week later still NOTHING (surprise - surprise). And not even an apology or notification that you clearly never sent it yesterday (as I eventually learned after exhausting just about all sources to get hold of someone at the company and had too revert to sending a whatsapp since I got no response via email nor any answer when phoning) overnight, as I was assured yesterday and told I would have received a courier ref no yesterday, and too my shock I also never got that!! Please refund my money as I am tired of being messed around. I would have understood if there were issues and I was kept up to date or if someone at least had the decency to inform me I can go about my life and not have to sit at home daily this week like an idiot waiting for my package. I have had to move meeting daily and for what? And I can not afford too spend another week sitting at home waiting for a gym waist trainer. Since I paid via card please let me know if you can reverse the money or if I must send my banking details."