Bad service and turnaround time.

My car has been sitting with Waidler for over a month now for them to pull a report on the car. In the meantime, my insurer is not paying or declining while they wait in Waidler. I was told by the investigator that I would have the report from them within 30 days. They gave me a date being the 1st of Feb 2019 COB I would have the report. It is not the 13th of Feb and I have still not received the report.