Waggs took my money and didn’t deliver my order or refunded me

I ordered a storm jacket for my dog in Desember 2023. I ordered online and had to make immediate payment. Two days later I was informed by Eve Parkin, the Senior Sales Executive, that they were out of stock and new stock would only arrive 2 - 3 months later. She wanted to know if I wanted to go on backorder. I declined as I needed the jacket urgently to assist my dog with the expected fireworks over the holiday period. I asked for an urgent refund as I needed the money to purchased another jacket elsewhere.

I was informed that I had to wait until the next business day payment payroll.

It is now the middle of March 2024 and despite numerous correspondence between , Eve Parkin and also Petro du Plessis from Waggs, I still haven’t been refunded.