Avoid if you value your mental health

<div>24 March – placed order. I accidently ordered the incorrect size initially, and had 2 orders attached to my name when I added the correct size. I messaged Waggs on whatsapp and asked to cancel order #1 and replace it with order #2. I was told they cannot do cancellations via whatsapp and to email them and confirm in writing. This I duly did and paid for order #2 on this date. 28 March – I emailed the orders department to double-check that everything was sorted out and that everything was in order. 29 March – *** from Waggs called me and said that the paperwork was in order and that the collar would be shipped in 5-7 working days, although it would take a bit longer if the supplier had been inundated with orders. I didn’t mind waiting, and said that was fine. *** said she had not received my email of the 28th as their server was down (reading the other reviews, it seems that they often have problems with their emails and I would suggest that they call a technician to assist them with this issue). 5 April – I emailed the orders department to ask for an update on an expected shipping date for my order. I received no response. 11 April – I messaged the company on whatsapp to ask for an expected shipping date and received no response. 12 April – I called Waggs offices to ask for an expected shipping date. *** called me back that afternoon to let me know that my order had somehow ‘slipped through the cracks’ and that she would be sending the documents to the supplier on the 13th and would ask them to overnight it to me so that I would receive it the next week. My understanding of this is therefore that my order was not in fact sent through to the suppliers until this date although I had paid for it on the 24th of March. 19 April – my order had not arrived. I called the company to find out when it was going to be shipped. I spoke to ****who told me that they were still waiting for their Joburg office to pay the suppliers. He promised me that he would ensure this happened and that my order would be shipped in the next 2 days. 21 April – by 3PM, it became obvious that my order would not in fact be shipped that day. I cancelled my order via email and requested a refund, and I called the company to let them know the same and to let them know that I had written to the orders department about same. I was told that they would get back to me. 24 April – I called the company and requested my refund. I was told that the manager was out of office and I would be refunded the morning of the 25th. I asked that Waggs confirm when my refund had been processed. Eve said that they would notify me via email/telephonically to let me know. 25 April – I had not been refunded by the early afternoon, and called the company to remind them. I was contacted by *** who showed that there was an error in my banking details. The universal branch code was off by one digit. I sent the correct universal branch code. She said she would forward the correction to the manager. I am again waiting for someone to get back to me and confirm that my refund has been processed. 26 April – My refund was not processed yesterday. I phoned the company again. I was told it would be done today. I haven’t received notification of this. It is a public holiday tomorrow so I will once again be calling the company to find out about my refund. This is one of the most stressful online retail experiences I have ever had. The staff have always been very kind when I have spoken to them, but this does not change the fact that this company's business practices are completely unacceptable. It is more than a month since I placed and paid for my order. Not only have I had to pull teeth to attempt to actually receive what I purchased, I am now in a position where I have to beg to get my money back. I do not like calling every day, but I clearly cannot trust Waggs to follow through on its promises. I will be lodging a complaint with the National Consumer Commission.</div>