KC
Kovilan C
1 reviews | Active since Aug 2015
30 Oct 2020, 11:26
WA Auctions - Please be careful when dealing with them
I purchased items through WA Auctions just over a month ago. Made payment of approx R2000. Delivery was supposed to take place with 8 to 10 working days. I am still waiting. They provided me with a Tracking number which does not reflect any details when searching. Keep giving me different dates for delivery and when question the Admin person after the items not received on the date she confirmed, she then send arrogant messages that i must read message on the group although she sent private messages to me confirming when my items would be delivered. Please be very careful when dealing with this company. I will update this post once my items are received.
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Replies (4)KC
Kovilan C's updateReviewer Update
30 Oct 2020, 11:51Just to add, the admin person does reply when message but it does not help if all the feedback from the admin person does not materialize. There were 3 separate confirmations of dates that i will received my items but nothing came through. The admin person even confirmed the courier company delivering the item but when calling the courier company, they advised they can see the tracking number but no items have been given to them from the Auction. WA Auctions, people work hard for their money so please dont rob them. Maybe if you have a contact number that customers with problems can speak to someone at your company directly, that may help instead of having whatsapp as your only channel.
KC
Kovilan C's update30 Oct 2020, 11:51
Reviewer Update
Just to add, the admin person does reply when message but it does not help if all the feedback from the admin person does not materialize. There were 3 separate confirmations of dates that i will received my items but nothing came through. The admin person even confirmed the courier company delivering the item but when calling the courier company, they advised they can see the tracking number but no items have been given to them from the Auction. WA Auctions, people work hard for their money so please dont rob them. Maybe if you have a contact number that customers with problems can speak to someone at your company directly, that may help instead of having whatsapp as your only channel.
WA Auctions's replyOfficial
12 Nov 2020, 20:05Admin answers ALL queries ASAP. DURING OFFICE HOURS, not weekends and after hours. And we spoke on Whatsapp giving CLEAR answers and you also got your tracking details???
WA Auctions's reply12 Nov 2020, 20:05
Official
Admin answers ALL queries ASAP. DURING OFFICE HOURS, not weekends and after hours. And we spoke on Whatsapp giving CLEAR answers and you also got your tracking details???
KC
Kovilan C's updateReviewer Update
12 Nov 2020, 20:14Maybe you didn't read clearly. I DID SAY THAT ADMIN REPLIES TO MESSAGES. It does not help though that Admin responses keep changing every time. You basically lie as once you say it's with the courier already and then say it not collected and excuse after excuse. Majority of your customers have same issue. Been in contact with some and you can't stop me from doing that. I told you I am giving you benefit of doubt and 14 days from the 3 of November as per YOUR LAST COMMUNICATION. If nothing received, we will take it from there.
KC
Kovilan C's update12 Nov 2020, 20:14
Reviewer Update
Maybe you didn't read clearly. I DID SAY THAT ADMIN REPLIES TO MESSAGES. It does not help though that Admin responses keep changing every time. You basically lie as once you say it's with the courier already and then say it not collected and excuse after excuse. Majority of your customers have same issue. Been in contact with some and you can't stop me from doing that. I told you I am giving you benefit of doubt and 14 days from the 3 of November as per YOUR LAST COMMUNICATION. If nothing received, we will take it from there.
KC
Kovilan C's updateReviewer Update
08 Dec 2020, 14:19Still no goods but just more excuses. Please don't ever deal with this company. they are a bunch ******** and seem to be very convincing.
KC
Kovilan C's update08 Dec 2020, 14:19
Reviewer Update
Still no goods but just more excuses. Please don't ever deal with this company. they are a bunch ******** and seem to be very convincing.