Complain

I was informed by my friend who is based in KZN, and I am based in Alexandra .I bought a couple of things from them and delivered. I then bought a smart tv and 2 wireless keyboards in August 2020, their policy is that goods will be delivered within 14 days after making payment. Instead of getting my goods after I paid, I only got promises and excuses. I have been following up since and with no luck phones are not going through, and I have been sending requests for them to just refund me and they went AWOL.