W2JD Transport complaint

We have used this transport company four times in the last three years due to their affordability. The last two times was from different locations. On 26 April 2022 the hose of my washing machine was broken off and the entire room was covered under water. I was not upset at this point and indicated I would clean it myself. The owner said that he would replace the pipe which wasn't done (I was a single woman packing and moving and working 12 hour shifts, was working again the following day and had to get my uniforms ready and explained to the owner that I still needed to finalize packing and it was a stressful time as we are leaving RSA on very short notice. One of the workers took my mopbucket and attempted to use it incorrectly. I lost my cool as this was the second item broken and the owner and myself got into a heated argument at which point he instructed the workers to remove all my belongings from the truck. I apologized and the move completed for which I was incredibly thankful. On Monday 23 May 2022 we used them again. This time to move my spouse's house into storage. As we would still be using the house for four days after the move, her work jacket hung in the bathroom. The workers used the toilet, left it covered with urine and moved a seater couch from the bathroom. After reporting the jacket as missing to Debbie Krugel, co owner of the business, we were labeled as "lyk maar dis julle manier" (roughly translated to: looks like this is your way). My spouse was disrespected in communications from Debbie Krugel due to the argument I had with her husband during my move on 26 April which was totally unrelated. She at no point indicated that they would investigate the case, just said that we don't have proof that one of their team had ****** the jacket. Needless to say, we would never use them again or recommend (which we have done on numerous occasions). Communication for arbitration with Debbie Krugel failed when she threatened me with legal action.