TERRIBLE SERVICE BY VOLKSWAGEN SA AND MC CARTHY VOLKSWAGEN WESTGATE

TERRIBLE SERVICE BY VOLKSWAGEN SA AND MC CARTHY VOLKSWAGEN WESTGATE Nov 2019

I have been very reluctant to do this as I am not the type of individual to tarnish ones name. In this case I feel I have been way to nice for far to long and this has made Volkswagen comfortable to treat me as they please and keep me hanging by strings like a puppet. My problem started around September 2019 and I've had endless nightmares with Volkswagen since. I purchased a used Audi A7 September which was fine for 3 days, the vehicles gearbox started making noises and all the lights switches on, airbag on, hand brick on, gearbox light etc . I notified Volkswagen about the problem straight away and was asked it will be fine I should not worry. After spending some time with the problem, I inform them and insist to take the car back there and they told me they dont have a courtesy vehicle for me and I was left to make my own plan to commute around. Whilst the vehicle was in for repairs I was the one that had to follow up on the progress all the time as the person I was dealing with always said they would get back to me but never did. After approximately 2 days the vehicle was finally ready. I thought to myself thank goodness this headache is over with only to have the exact same problem in again a week time, at this point the vehicle had approximately 17800km on the ODO. I told them that I dont want this problematic car, after some backward and forward conversations it was decided to give Volkswagen the benefit of the doubt to get the matter sorted. I continued to use the vehicle once the repairs had been carried out and what do you know? Another week and the very same problem again, at this time the steering wheel was very hard to turn and the car gives funny noice. I again notified Volkswagen Westgate about the problem, they then never communicate with me, I decided to go drop the car to be fixed, and ask for courtesy car to use in the interim, I was told that they don’t have . no body kept me posted of what is going on I was the one keeps on calling follow up and all.

Now I’m using Uber to get to work and back home where else I’m paying for the car!!!!