Not A Happy Chappy

I Booked my vehicle for a major service at VW Tavcor, for the 5th March 2020. When dropping the vehicle off at the dealership the consultant who would be updating me throughout the day regarding my vehicle, insisted that I Take a "Get-Go" service. I asked what a "Get-Go" service was but the consultant was very vague and short-off.

At about 11am I received a call from the consultant to inform me that my vehicle has not been seen to but when the vehicle is been seen to, I would ne informed.

At about 3pm, I received a call querying is to where about am I as their driver would like to fetch me. At about 4pm-4:15pm we arrived at the dealership, the consultant who has been updating me regarding the vehicle, walked past me and said "I was meaning to call you". She sat me down to explain that my front brake pads needs replacing and anti-freeze (as they do not have it on their records that it has been replaced). I was taken back by the fact that I was fetched and vehicle was incomplete. She gave me the amount which came out to R5000-00 for everything, I was a bit hesitant to give the go ahead, but I did so anyway.

I was informed I could leave the premises as the job would take 45minutes - 1 hour. Which I did. Whilst waiting at the restaurant I received yet another call, querying "Where is the lock nut for the wheels?" It was in the front door. :-)

I came to collect the car, paid the amount and left with very bitter taste due to the fact that not only poor service but the vehicle was not cleaned properly. One could see that it was a rushed job with water was trickling off it and the inside dirty.

5 days later, I got text message querying if I was satisfied with the service from Tavcor, and I rep****, "No",

The "Follow-Up" lady then called me the next day to query is to what transpired andwhy I was not happy with their service. I explained. She understood my points and tried to "douse the flames". She offered a courtesy valet, which I accepted.

A few days before we went under Lockdown, the lady had called me and said, that the issue will be sorted once they reopen.

Everything has basically normalized in RSA and it's almost 2021 and I haven't heard anything from the dealership whatsoever.

Under no circumstances will I be returning to this dealership.

Kind Regards