Beyon Poor Customer Service

My vehicle was taken to this dealership after it had broken down due to a clutch failure on the 13th of January 2022. This was the beginning of the worst nightmare for me. My car has a maintenance plan however the dealership wanted me to pay R20 500.00 to have my clutch replaced. Fortunately I refused and insisted that they liaise with VW SA to confirm that a maintenance plan was in place. I finally received approval that my vehicle would be repaired under the maintenance plan. However, until today (04.02.2022) my vehicle has not been repaired by the dealership. I am literally being sent from pillar to post and told different stories from parts being ordered and the workshop being fully booked.

I am stuck in Queenstown and unable to return to my place of work because of this major inconvenience.

Take your vehicle to this dealership at your own risk!!!!