HG
Hilton G
1 reviews | Active since Feb 2018
24 Apr 2024, 10:24
Bad customer service
I initially had a bad customer service which I didn't bother about but since today (24 April 2024) is the second time i guess this branch is really a disappointment.
First bad experience was 9 Match 2023, I went to trade my Amarok for another bakkie. Sales person never came back to me after I sent me all the details of my then current bakkie needless to say I purchased a bakkie somewhere else.
Today (24 April 2024) I called the reception to book my vehicle in for service. Reception says service division is busy and she takes my details and indicate someone will call and as expected nobody called so I booked it in another vw
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Hilton G's updateReviewer Update
09 May 2024, 21:54A follow up on my 24 April 2024 review
I was contacted by their service department manager who apologized for not getting back to me indicating that they were short staffed. He assured me that he will look at the car immediately if I brought it in (which I did and canceled my booking with the other vw). When I got there he did a diagnostic test and detected the fault. The car which is under a maintenance plan was booked in and repaired perfectly
I thank that service manager for his professional conduct in assisting me and getting my vehicle back on the road
I was contacted by their service department manager who apologized for not getting back to me indicating that they were short staffed. He assured me that he will look at the car immediately if I brought it in (which I did and canceled my booking with the other vw). When I got there he did a diagnostic test and detected the fault. The car which is under a maintenance plan was booked in and repaired perfectly
I thank that service manager for his professional conduct in assisting me and getting my vehicle back on the road
HG
Hilton G's update09 May 2024, 21:54
Reviewer Update
A follow up on my 24 April 2024 review
I was contacted by their service department manager who apologized for not getting back to me indicating that they were short staffed. He assured me that he will look at the car immediately if I brought it in (which I did and canceled my booking with the other vw). When I got there he did a diagnostic test and detected the fault. The car which is under a maintenance plan was booked in and repaired perfectly
I thank that service manager for his professional conduct in assisting me and getting my vehicle back on the road
I was contacted by their service department manager who apologized for not getting back to me indicating that they were short staffed. He assured me that he will look at the car immediately if I brought it in (which I did and canceled my booking with the other vw). When I got there he did a diagnostic test and detected the fault. The car which is under a maintenance plan was booked in and repaired perfectly
I thank that service manager for his professional conduct in assisting me and getting my vehicle back on the road