Poor Aftersales service

<p>My sister asked that i assist her buy a car in December 2015, we visited VW Wonderboom where she bought a Polo TSI, On Saturday the 11th of February the car broke down in Modimolle, my sister gave me a ring to tell me bout the the breakdown, i then sought advice from friends as to what processes should be followed. They gave me confusing statements i then decided to call the Sales Consultant whom we bought the car from.</p> <p> </p> <p>I called Mr Sam Mahanjana and asked wether i should call the insurance or VW for towing seeing that the car is still under warranty , i was in so many words told i should not ask such a stupid question.</p> <p> </p> <p>It came as a surprise cause when i was in the process of buying the consultant was so helping and know that the deal is done VW says to hell with you.</p> <p> </p> <p>I on the monday called Ms Sonja Steyn the Manager at VW Wonderboom to report the incident, no feedback was given to me nor my sister.</p> <p> </p> <p>This is Customer Service at its worst for a big brand like VW.</p>