WORST SERVICE EVER

I received the most disgusting treatment at your vw Menlyn branch, and this is with the COVID19 Pandemic in mind.

I arrived at your Menlyn branch at 07:45am as I was told that your opening at 7:30 for service, there were less than 6 cars in front of me, whilst handing my car in, the advisor that stepped up to my car was Quintin seessin, i asked him at what time should my car be ready, he said +/- 12 or 1pm, I wasn't told over the phone that you were no longer offering shuttle services, so I made alternative arrangements, there's absolutely no communication at all. So I left.

I came back at 1pm, as to what Quintin had communicated as there was no call received nor any form of communication as to what's happening with my vehicle, when I arrived it was 1pm, I saw a car which was parked in front of me that morning leave with the very same driver, I thought to myself great I arrived just in time.

I walked to the service advisors offices, I saw Quintin and Eugene at Quintins desk, (having a conversation with their masks off) I walked up to them as I could see clearly that they weren't going to walk up to me to find out if I've been helped, they just looked at me from a distance and continued their conversation.

I walked up to them and asked them if they could check on my car, Quintin asked for my vehicle reg, he looked at he's computer and just said it's not ready, and I asked how as you told me by 12 or 1 it would be ready.

Then he tells me that they only have 4 technicians and they have 40 cars that they are servicing, at this point I'm honestly shocked, as to why was that not communicated when I dropped my vehicle off, and why was I told that the vehicle would be ready at the time in which he specified if it wasn't ready. I mean they didn't even go to check up on my car nor did they even call someone to check, they proceeded with their conversation.

I walked out for an hour and came back, the car still wasn't ready, I asked again and was told that the car will be ready at 4pm, so I sat down, thinking about how my whole day has been waisted and how your company has inconvenienced me.

Whilst seated, I was realising that a number of vehicles where being collected, and knowing that there were no more than 6 cars in front of me I then asked the security guard to show me the manager. He first asked me for my service paper checked it and said that I should ask for Eugene as He is the service advisor that's handling my car.

Eugene was about to walk in at this point, so I asked him what's actually going on, but he couldn't give me a straight answer, I asked for the complaints process and told him that I want to complain. He just pointed at he's manager.

I walked up to the manager who was on a call, I raised my hand at him indicating that I need to talk to him, he looked right at me, looked irritated and walked past me and continued with he's conversation on the phone, he walked past me for the second time and went straight to he's office.

And with the glass that's there I could see everything he was doing, he was having a sandwich , not once did him come to see me, Eugene returned to he's desk without even making the attempt of alerting he's manager, there was another advisor walking by I stopped him and told him that I would like to complain, I explained everything, then he went up to Eugene and asked him my car isn't completed yet, Eugene didn't respond, the advisor then went to the manager, I watched them talking, and only then did the manager call Eugene and Quintin to the office, I watched them talk from a distance, then Quintin walks up to me at 3pm now telling me that my car is almost ready they just checking my ABS pump, it will be ready in about 15minutes, I thought to myself how is that even possible, you haven't even went to check on my vehicle.

45minutes pass the manager walks up to me, and at this point no one has even apologies to me from the time in which I arrived, the manager asked me to walk with him so I did, he shows me my car with the boot open, and says they almost done, and that he will give me a quotation for the AND Pump, then he said I could go back and take a seat, I'm very disappointed in your company, what was the point of showing me my own car with the boot up? With no one working on it? And I could see clearly that they were just getting started or that they had just started, I sat down and waited on the quotation the manager promised me, which never arrived.

VW is such a dishonest company, I mean everyone there lies, and please check the cameras you staff do walk around with their masks off at times, their endangering our lives by not following the COVID19 laws, I watched Quintin walk in with he's mask hanging off one ear and he coughed like nothing was wrong. CHECK YOUR CAMERAS!

at around 5pm that's when EUGENE PRINSLOO then walks up to me(MyServiceAdvisor) he waited 4hours to apologies to me, I watched more than 20 cars leave the dealership that's just an estimate, i watched people who arrived after me pick up their cars and leave, and you wait for 4 hours to start communicating ? Telling me the same lies that Quintin told me at 8am, 1pm and 2pm, the same lies your manager told me at 3pm now you are telling me the same thing at 5pm, I really don't know what 15minutes means to you people.

I ONLY GOT MY CAR AT 5:35PM !!!!

this is the worst experience I have ever had, I thought that BE worked in a uniform manner but there is a TITANIC difference, VW Menlyn is disgusting, dishonest, petty and truly unprofessional to say the least, you don't treat your customers the same, nor does the first come first serve rule apply here, I honestly feel that there are no rules at all, I can show you proof that a vehicle that cane after me left long before me, I have the number plate of the car it's a white polo, as long as you agree with the video footage.

I want to know why nothing was communicated to me, I want to know why I was **** to by Quintin, Eugene and the Manager, and I want an apology from them all, Eugene gave me a cap before I left, do you think that I cap solves anything? You disgraced and belittled me with the way you acted, you inconvenienced me greatly, I had plans, and the time you've taken from me is time I will never get back, I honestly feel that there is so much more that this company owes me, but there's nothing you can do to replace something as valuable as TIME! 4HOURS AND 35MINUTES OF 'MY' TIME!

I mean looking at the fact that the 27th wasn't the date in which you opened form the lock down, you had more than enough time to plan on how to cater for the influx of customers wanting to get their vehicle service, it's clearly poor management that contributes to such appalling SERVICE, it drips all the way down to the bottom.

Worst of it all, is that your staff putts us all at risk!