They just never answer any of my questions...

Took the Passat in for it's 70k service.<br> Told them (VW Menlyn) to look at the boot liner as it was loose.<br> Simone (my service representative for this service) agreed and said it will most likely be replaced under warrantee.<br> <br> Numerous phone calls, e-mails, 3 weeks later and being passed from one person to another and I still have not had any word regarding this issue. (The car is under warrantee).<br> <br> I once got to speak to Simone on the phone and she told me that the boot liner was not her responsibility but that I should talk to Cathy. This was a blatant lie and Cathy couldn't help me. She tried to pass me back to Simone, but she had vanished!!<br> <br> To get a quote for extending the maintenance plan on the car also took a few phone calls and e-mails... They just NEVER got back to me - I had to phone and follow up each time.<br> <br> Oh and did I mention that despite booking in the car in advance, on the morning of the service, Menlyn VW had no record or clue that the car was coming in for a service, and that took another 45min of my time to book the car in from scratch.<br> <br> Sorry to have to say this, but I guess they are just to big to care about the individual. Great product with very bad service!