Bad Customer Service

I took my car for a simple AirCon fix,which the cooling was not working, to VW Menlyn dealership in the morning of this date. As I write this I am outside the dealership trying to figure out how I am going to get home in this rain without transport.<br> The last update i got from the Service Advisor was at 4:11pm telling me they are still diagnosting the problem. She gave me an option to either come take the car as it was drivable or let them continue with the diagnostic until late.I opted for option2,but pleaded with her to update me on progress 2day bt she nvr did.I regret choosing that option, in fact I regret bringing my car to this dealership.<br> Tried phoning VW Customer Interaction Centre at 19:11pm while at the dearlership,a friendly lady by Khuselwa tried phoning the Shift Manager. She came back and told me the manager said \there is no one at the Dearleaship to help release the car so I have to wait till tomorrow". I told her there's people moving inside but we just agreed that it could be contractors.<br> I then asked the Khuselwa do a conference with the manager so i can explain everything. She tried twice but the phone was not answered.<br> I'm so disappointed and feel let down"""