Mccarthy Gezina ultimate "rat-race"

HAD THE WORST SERVICE AT THIS DEALERSHIP!!

I was looking to sell my car and went online to list it with various car buying places (10/08/2020), one of the places I listed with was Mccarthy Group. A lady from the call center made contact with me almost immediately and arranged that i take my car to Mccarthy Gezina branch to have my car evalutated. A gentleman by the name Kalvin Mathekga (from the dealership) contacted there after to make an appointment for the following day.

Tuesday (11/08) - I went in to the branch as arranged, my car was evaluated by Ian van Niekerk and an amount was agreed upon. Kalvin then took me to his office were he asked for my ID number to access my MFC account to print the settlement amount. He advised that the payment will reflect on Fri (14/08). Great deal right, I was so happy with the service and was considering buying my next car there, little did I know the drama that was to follow.

I patiently waited for the money to reflect... on Friday (14/08) I called Kalvin to check on the payment and he confirmed that I will receive payment by Saturday morning. I must be honest, this was a bit off putting but hey one more day won't hurt, right?

Saturday (15/08) - Still no payment!! Now I was feeling like a nag but I had to find out where the payment was. Back at it, i called Kalvin and he promised that i will get the money by COB. I was now getting angry!!

Monday (17/08) - STILL NO MONEY!!!! I called Kalvin again and he said that Ian was not in the office to authorise the payment.... WooooooW!! He then sent me Ian's number, contacted Ian and he apologies and mentioned that he was on the way to the office and will ensure that the payment is processed immediately. Just before 4pm I contacted Ian on his mobile to follow-up and guess what no response, I contacted Kalvin again and he said the money will be in by Tuesday (18/08) in the morning. Oooh my word!!! (the rat race continues).

Today, Tuesday (18/08) after numerous calls to Kalvin from 10am I finally received POP for my MFC account settlement and i am still awaiting the rest of the money.

I hope I dont EVER have to deal with such drama in a few months when I buy a car.

I am still waiting for rest of the money to reflect in my personal account.