Bidvest McCarthy warranty

Pathetic and ********** service from these lads. No one gives me an answer and I just get sent from pillar too post. In 2018 They sold me a car, claiming the full service history had been done. They went ahead and purchased me a 2 year warranty with Bidvest. I now have a warranty claim I am stuck with. They didnt give me a service book neither did they gave me a spare key (they had promised to post them). The key was sent but not the book. After pulling out a service history after calling ford branches, it has come too our attention that this car was not taken too service in 2017, and the warranty is refusing too pay. When I call them, they all claiming too be checking on the system, and none of them have an answer until my airtime eventually cuts. What is more pathetic is that information is not communicated. Earlier this month I requested an extension for warranty starting next year, and they gladly accepted the extension and made me a new qoute. I am now in process of handing the case too the Motor Industry Ombudsman of South Africa (MIOSA) and I am stuck without a car because Bidvest McCarthy decided too be dishonest with a first time buyer client. I hope the Ombudsman helps me. But in future I would advise you not too trust anything they say if you going too buy there