Worst Experience and Service ever.

My first and only experince with the VW Mastercars Claremont, this was the Worst Experience in my Life. Book a service on Monday with a Lady called Samantha, first I thougt she was amazing as she was very friendly over the phone and understood when I told here this service is extremely urgent, or so I thought..... but she did assist me by sending the paperwork, that I needed to complete and send back. I had filled in the paper work the best I possibly could but missed Engin and Vin.... just my luck ... got home just around 8:30 pm at night after werk (Sales Rep)... I saw the email at night and thought let me send the email in the morning and then bring the vehicle in at 8 am. I send the email in the morning and drove all the way from Simons Town to Claremont, just to find out that they where unable to assist me do to the fact of not receiving Vin and Engin number.... someone that is on the Road 10-12 hours a day I am sure they could have just pick up the phone and asked for the details that was missing as I have asked in my Email when I have send through the applicatiin form.

Guess what .... had to put in a second days leave just to get my car serviced and had to WALK BACK TO VW MASTERCARS CLAREMONT because Guess what.... they do not care about there customer's.

Will not ever recommend them to my Enemies.... Then you should know what type of service you will receive.... O and I am not done yet still need to receive my car back from them and asked them to do a few thing etc wipers and a cover for Wheelnut ..... let's see if they will be able to get this right.....

Manager is Mark Van Rooyen ... he ask me maybe they can improve the service next time. My response was he will never see me again.