Urgent Complaint Regarding ********* Sales Practices at Volkswagen Hatfield Melrose Arch

To whom it may concern:

I hope this email finds you well.

I am writing to bring to your attention a highly concerning and disappointing experience we recently had with one of your dealerships, Volkswagen Hatfield Melrose Arch. As customers who expressed our clear preference for a fixed rate and no balloon payment from the outset, we were disheartened to discover several discrepancies during the course of our purchase. Despite the car being advertised with 6000km, it came to our attention just before finalizing the deal that the actual mileage was 21000km. Moreover, our salesperson, despite being fully aware of our conditions, included a balloon payment without our consent. This crucial detail only surfaced when the contract was sent on the day we were scheduled to collect the car. Throughout the process, we had to consistently request the contract, and despite being approved by the bank, the salesperson neglected to disclose the inclusion of a residual payment. Furthermore, the constant pressure to proceed with the deal with a non fixed interest rate and by emphasizing the need for a deposit before providing the contract was both unprofessional and concerning. We feel misled and manipulated throughout this entire process. It is disconcerting that a salesperson would not proactively communicate changes to the agreed-upon terms, especially when they knew we were under the impression of a fixed rate with no balloon payment. This lack of transparency and adherence to our initially stated conditions has severely impacted our trust in Volkswagen Hatfield Melrose Arch. I regret to report that my spouse and I, both females, experienced a sense of vulnerability and, regrettably, felt taken advantage of in this transaction. The circumstances surrounding the situation have raised concerns about potential bias or ************** based on our marital status and gender. We believe in fostering an environment of equality and respect and hope that addressing this matter will contribute to a more inclusive experience for all customers. We urge you to investigate this matter promptly and thoroughly. We believe such practices do not align with Volkswagen's reputation for integrity and customer satisfaction. We hope for a swift resolution to this matter and an assurance that corrective actions will be taken to prevent similar incidents in the future. Thank you for your attention to this matter.