Worst service ever!!

Actually wish I could give You a minus 5 rating as You don't even deserve the one star! I was under debt review and have paid up all my debt a year early and my car was the first to be paid in full on the 2nd of May. I sent them an email asking when I will receive the paid up letter and also when They will pay the refund of credit on my account and they just sent me the same email they sent me weeks ago asking for documents. I rep**** with proof that the debt counselor as well as I had already sent them all the documents they have asked for on the 8th of May 2024. Today is the 21st of May 2024 and still not a word from them, no paid up letter and no refund of my credit! The fact that the refund takes time is one thing, but that You have not sent us a paid up letter yet I regard as deliberate and it is unnecessarily prolonging the repair of my credit status!!

I therefore demand an immediate paid up letter from You! Also I want to know when the refund will be paid to my account and sending me old emails which has been answered does not answer my question, infact I still don’t even know what the amount is that is to be refunded!!!!