Wesbank is trying to rob me here last month they sad their balance was R5729

Item: Volkswagen Financial Services
Rating: 2
Author: asanda N

Wesbank is trying to rob me here last month they sad their balance was R5729.76 and i paid R6000 and now they telling me i owe again a balance R400.94 and my account has Arrears in advanced of R13740.93. That is day light ******* i have fully paid the car they must settle the account and hand courier my original owner ship papers

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Replies (2)

Volkswagen Financial Services's replyOfficial

24 Jun 2021, 08:24

Dear Asanda N

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Regards,

Volkswagen Financial Service Resolution

Volkswagen Financial Services's reply24 Jun 2021, 08:24

Official

Dear Asanda N

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Regards,

Volkswagen Financial Service Resolution

asanda N's updateReviewer Update

31 Jul 2021, 16:21

Thanks to wesbank the issue was sorted

asanda N's update31 Jul 2021, 16:21

Reviewer Update

Thanks to wesbank the issue was sorted