FS
Frank S
1 reviews | Active since May 2016
05 Feb 2023, 11:12
VWFS wants me to pay for my Natis Documents.
Settled my account .. now they want me to pay for my Natis Documents. So if I don’t pay I don’t get my documents, seriously. I’m considering buying my next car and will never use them again. With a trust rating of 2.1 and red stars all over their profile. If I’m you I will stay away from this company. If they don’t give me my documents…. I will call the radio stations and share my story. All I want is my Natis documents.
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Volkswagen Financial Services's replyOfficial
06 Feb 2023, 07:46Dear Frank S,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Volkswagen Financial Services Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Volkswagen Financial Services Resolution
Volkswagen Financial Services's reply06 Feb 2023, 07:46
Official
Dear Frank S,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Volkswagen Financial Services Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Volkswagen Financial Services Resolution