J
Jacques
1 reviews | Active since Feb 2022
23 May 2023, 12:03
VWFS - NON-EXISTENT Customer Service
I have requested a settlement letter and paid the amount in full. I then received a call from VWFS on 24th April informing me that the debit order for April was loaded already and that the debit order will go off from my account on 25th April, and that I must please not send the debit order back unpaid. I agreed and they assured me that I will be refunded the premium that went off my account on 25th April.
Todays date is the 23rd of May and I still have not received my refund. I have made contact with theircall centre on two occasions already.
What a terrible experience dealing with VWFS.
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Volkswagen Financial Services's replyOfficial
23 May 2023, 12:13Dear Jacques
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, Service Resolution
Volkswagen Financial Services's reply23 May 2023, 12:13
Official
Dear Jacques
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, Service Resolution