JP
Jacques P
1 reviews | Active since Oct 2023
24 Mar 2025, 08:08
VW proof of insurance spam
Why do you keep requesting me to send proof of insurance every single year. People I know have bought VWs under finance from you in the same week as I did do not get these emails requesting proof of insurance. I have had insurance for almost 30 years and I have driven many VWs. You never asked me before when I bought a 2020 Polo new and sold it for a T-Cross. This is getting ridiculous, stop asking me to send proof and threatening to add an extra amount to my premium.
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Replies (2)
Volkswagen Financial Services's replyOfficial
24 Mar 2025, 09:29Dear Jacques Du Plessis
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Volkswagen Financial Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Volkswagen Financial Service Resolution
Volkswagen Financial Services's reply24 Mar 2025, 09:29
Official
Dear Jacques Du Plessis
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Volkswagen Financial Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Volkswagen Financial Service Resolution
JP
Jacques P's updateReviewer Update
25 Mar 2025, 14:50You are still sending me SMSes saying I have 3 days left to send proof of payment when I have already sent it on Monday 24th March. Call me ASAP before I take this to the ombudsman or Carte Blanche
JP
Jacques P's update25 Mar 2025, 14:50
Reviewer Update
You are still sending me SMSes saying I have 3 days left to send proof of payment when I have already sent it on Monday 24th March. Call me ASAP before I take this to the ombudsman or Carte Blanche