VW Financial Services WORST EXPERIENCE ever!
I had a terrible experience with Tshepiso Molefe at the call centre after enquiring for a settlement letter.He kept on interrupting me.Did not answer my questions and was terribly rude.Cut me off without waiting for my reply on his question. I will certainly never again use VW Financial services when purchasing a vehicle.
Helpful (0)
Replies (2)0
Replies (2)
Volkswagen Financial Services's replyOfficial
15 Nov 2019, 09:05Dear Morkel B,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
Volkswagen Financial Services's reply15 Nov 2019, 09:05
Official
Dear Morkel B,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
's updateReviewer Update
18 Nov 2019, 07:20I have received no formal written apology from Mr.Tshepiso Molefe from your VW Finance Callcentre. I have closed that account this morning.I am waiting.....
's update18 Nov 2019, 07:20
Reviewer Update
I have received no formal written apology from Mr.Tshepiso Molefe from your VW Finance Callcentre. I have closed that account this morning.I am waiting.....