MH
Marizelle H
1 reviews | Active since Jun 2017
17 Jul 2020, 04:49
VW Financial Services no response
I have been requesting assistance since 8 July 2020, not receiving help at all. After being retrenched IUA (insurance) have been making payments wrt my installments at VW. They have made payment on 6 July 2020, one payment - two installments. I have even sent proof of payment to VW and payments still not recognised or updated, showing me as behind on payments. Desperate for help as my emails are not addressed. I have never been behind on payments before.
Helpful (0)
Replies (3)0
Replies (3)
Volkswagen Financial Services's replyOfficial
17 Jul 2020, 08:22Dear Marizelle H,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Volkswagen Financial Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Volkswagen Financial Service Resolution
Volkswagen Financial Services's reply17 Jul 2020, 08:22
Official
Dear Marizelle H,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Volkswagen Financial Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Volkswagen Financial Service Resolution
MH
Marizelle H's updateReviewer Update
18 Sept 2020, 15:09Again I am having exactly the same problem - emailing payment advices on behalf of IUA and not having it updated by Volkswagen Financial Services. No reply on emails - interest surely follows but now response. Please assist
MH
Marizelle H's update18 Sept 2020, 15:09
Reviewer Update
Again I am having exactly the same problem - emailing payment advices on behalf of IUA and not having it updated by Volkswagen Financial Services. No reply on emails - interest surely follows but now response. Please assist
Volkswagen Financial Services's replyOfficial
22 Sept 2020, 12:14Dear Marizelle H,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Volkswagen Financial Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Volkswagen Financial Service Resolution
Volkswagen Financial Services's reply22 Sept 2020, 12:14
Official
Dear Marizelle H,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Volkswagen Financial Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Volkswagen Financial Service Resolution