VW Finance - I HAVE been patient; are you fulfilling YOUR side?

Due to COVID-19, I followed the VW Finance guidelines, and e-mailed them on 30th April, requesting relief on vehicle finance payment - it is our Company delivery van, (R8,058.68 p.m.) and our Retail store is closed for 5 weeks, meaning zero sales for the 5 weeks. As we employ 7 staff, we are MOST concerned about covering salaries, thus my plea for assistance. We have over the past 30 months (Oct 2017 to end March 2020) had a 100% payment history; and we are now worried about our financial position, and would appreciate contact. I DID get a 'generic' letter from VW Finance on 11th April, saying they 'noted with concern', etc etc, but with the MAY payment looming in under 10 days, with another 4 day long weekend looming, I DO feel they can do better at communication. I DID get verbal assistance from the call center on 30th April, but have held for 33 minutes today, and despite them advertising they WILL man the phones, I cannot raise anyone, 3 days running. (VOLKSWAGEN T5 C/BUS 2.0 TDI LWB 103KW DSG F/C P/V) Kind regards, Christopher Grinton/Owner 7 Director: Flying Brick Motorcycle Accessories.