MH
Marizelle H
1 reviews | Active since Jun 2017
21 Sept 2020, 08:14
Volkswagen Financial Services - no response
Two months ago I had to go this route to have Volkswagen aknowledge payment and update my statement. Again the exact same issue. I have been sending proof of payment from my insurance after being retrenched and no updates are done on my statement and interest are charged. Payment made on the 25 August and since then been mailing and phoning without any success or feedback! Please assist!!
Helpful (0)
Replies (1)0
Replies (1)
Volkswagen Financial Services's replyOfficial
21 Sept 2020, 10:11Dear Marizelle H,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,Volkswagen Financial Services
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,Volkswagen Financial Services
Volkswagen Financial Services's reply21 Sept 2020, 10:11
Official
Dear Marizelle H,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,Volkswagen Financial Services
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,Volkswagen Financial Services