Volkswagen Financial Services - IGNORANCE AND NEGLIGENCE

Item: Volkswagen Financial Services
Rating: 1
Author: Siphiwe N

I settled my account on Tuesday, 22 December. I paid an amount of R93 5000. I haven't gotten any rep**** yet from VWFS. Although this morning they still debited my account for the December instalment. I need to pay my kid's school fees with that money. I just made another review, the previous week. The ignorance and negligence from VWFS is extremely poor.

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Replies (1)

Volkswagen Financial Services's replyOfficial

24 Dec 2020, 09:07

Dear Simphiwe

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Regards,

VW Service Resolution

Volkswagen Financial Services's reply24 Dec 2020, 09:07

Official

Dear Simphiwe

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Regards,

VW Service Resolution