RM
Ryan M
1 reviews | Active since Jul 2021
16 Jul 2021, 14:09
Volkswagen Financial Services cancels a maintenance plan before expiration
VWFS is cheating me as a customer. I was sold a maintenance plan when I bought my VW. This was for 5 years / 120 000km. It full cost added to my finance agreement (around R40 000.00)
They send me a mail saying that it has been expired and my premiums will not change. After numerous calls to the call center, where I dealt with rude consultants, on their system it says 2 years which is not the case because I have the document stating 5 years. The consultant refuses to update their system saying I must contact the underwriter.
The underwriter has it correct on their system. VWFS refuses to update their system.
Because this was added to my agreement I have paid an extra R40 000 for nothing
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Replies (2)
Volkswagen Financial Services's replyOfficial
16 Jul 2021, 15:19 Dear Ryan M,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
VWFS Service Resolution
Volkswagen Financial Services's reply16 Jul 2021, 15:19
Official
Dear Ryan M,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
VWFS Service Resolution
RM
Ryan M's updateReviewer Update
16 Jul 2021, 15:27I called in another time. The call center agent said that I can not fix this because it was an addition after my contract, even though VWFS called me to offer this to me.
I hope this gets to as many people as possible so they don't take up any finance with you.
I will give you sufficient time to resolve this issue by updating your system, and sending me confirmation before I go to MIOSA and take this up further
I hope this gets to as many people as possible so they don't take up any finance with you.
I will give you sufficient time to resolve this issue by updating your system, and sending me confirmation before I go to MIOSA and take this up further
RM
Ryan M's update16 Jul 2021, 15:27
Reviewer Update
I called in another time. The call center agent said that I can not fix this because it was an addition after my contract, even though VWFS called me to offer this to me.
I hope this gets to as many people as possible so they don't take up any finance with you.
I will give you sufficient time to resolve this issue by updating your system, and sending me confirmation before I go to MIOSA and take this up further
I hope this gets to as many people as possible so they don't take up any finance with you.
I will give you sufficient time to resolve this issue by updating your system, and sending me confirmation before I go to MIOSA and take this up further