Tired of waiting!

I cancelled my bundled insurance with VW insurance in August- my new insurance started on 1 September 2020. I was charged a premium for September as they needed take a premium for the month prior- which I understood and was fair. Come 2 October 2020 I was still charged a premium- now I have been phoning the call center numerous times since and have been told a refund is due but nothing ever come through. It’s almost month end and I still have not been refunded the premium owed to me. I phone, it gets escalated, I am told that the payment will be refunded and then nothing! They are quick to take your money but when it’s due to you they take their time- double standards!