Shocking experience

Absolutely shocking!! My payment for 31/7 failed as my funds came in late. I phoned to make arrangement for debit to run 14/8. The debit did NOT run. I contacted you guys on 17/8 only to be told that the payment was supposed to be an eft which is BS as the arrangement was for a debit - i was not even given eft details at the time I called to make arrangement. So I proceeded to ask for eft details on my call on 17/8 to pay, I tried to eft from my STD BANK acc and the payment bounced back. I called again only to be told that there are problems with actioning eft's from STD and that the route to follow was to do a card payment with agent on phone. Tried this and it also took FOREVER. I am horrified at this experience which was supposed to take me 5 mins took me more than an hour! I want you to go check your recorded calls where this initial agent told me it would run with d/o on 14th and it didnt. anycase payment is made now but I want others to know how pathetic you are! Charlene Davids