Poor Service and Communication

I have been a client/fan of VW/Wesbank and VW Financial Services for over 15 years having had multiple car financing and vehicles over the years... Untill now where I have had a terrible experience.

My finance term is up on my current verhicle and I have a balloon to refinance. I was contacted over a month ago about the options and I submitted my forms to VW Fin Services. I wad alerted a week ago that my refinance was declined. I have never missed a payment in 15 years so was quite distraught about the news.

I was told that my case was handed over to Collections who will contact me. Its a week later and nothing.

Now I am left hanging for over a month and do not know what is happening with my car and my refinancing. This is the worst experience I have ever had. No communication or assistance. I even asked to be called back on numerous occasions and nothing.