CW
Craig W
1 reviews | Active since Apr 2019
03 Jul 2025, 14:37
Poor service
Months ago they stopped taking money off my account. I've been paying manually since. Your auto reply system is dense . As no one ever answers me. I go told I need to update my account details, they haven't changed, firstly. Secondly if you do effort to actually check my account I've paid over R3000 this month. So please could you do your job check and fix my account im sick of paying manual every month. Do better
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Volkswagen Financial Services's replyOfficial
03 Jul 2025, 14:49Dear Craig W,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Volkswagen Financial Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Volkswagen Financial Service Resolution
Volkswagen Financial Services's reply03 Jul 2025, 14:49
Official
Dear Craig W,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Volkswagen Financial Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Volkswagen Financial Service Resolution