GF
Gerhard F
1 reviews | Active since May 2010
13 Sept 2024, 08:13
Poor Service
I have now received another email and SMS stating that I must submit my updates proof of insurance. This proof has already been submitted four times!
I have already received three phone calls about the same matter, telephonic and email confirmation that the proof of insurance had been received.
I submitted the proof of insurance for the last time yesterday.
You are wasting my time!!! Get your act together!
I trust that this matter will be escalated.
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Replies (1)
Volkswagen Financial Services's replyOfficial
13 Sept 2024, 09:07Dear Gerhard Freyer
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Volkswagen Financial Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Volkswagen Financial Service Resolution
Volkswagen Financial Services's reply13 Sept 2024, 09:07
Official
Dear Gerhard Freyer
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Volkswagen Financial Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Volkswagen Financial Service Resolution