POOR SERVICE!

For paying my vehicle for more than 4 years not skipped one payment. Now with the pandemic, no salary since end March 2020 they threatening me due to arrears, after all the documentation was sent in. Phone call made to their collections department and still the debit order is going off. Trying to get hold of the call centre again after 30 minutes I had to put down as my airtime is running out! All the other banks is giving their clients payment relief NOT VOLKSWAGEN FINANCIAL SERVICES!! or WESBANK COLLECTIONS! Terrible that this is the support you get after making regular payments for years!!X