Poor customer service response

1. I settled my account in full as per the settlement quotation you provided me with, i sent proof of payment together with how i expect to receive documents that i due to me. I still don't know when those documents are going to be sent to me, i have made numerous phone calls about this issue, your level of services is very poor.

2. I reported countless times that your online portal is not working, that site is useless it always gives 'Error 500' for any activity i try to make. I was told you IT department is looking to it, it over 4 weeks now, you cannot sort out your system. It no point having an online system that doesn't do what is suppose to do.