Pathetic Service VW Financial Services

My account is in the insurance department and I have been trying to get hold of Yumna Olivier whom I was advised is handling my account.I have been put through to her but phone has been ringing unanswered since yesterday.I was provided with her direct line which is ***,I have been calling this number which keeps ringing with no answer.I was also provided with her team leader's direct line *** her name is Elana, the phone keeps ringing. It feels like no one is at work in that department.There is not even an option to leave a message, the only option available is to hold the line and listen to a phone ringing until you get tired of holding and hangup.VW management please look into this.VW is a reputable company and you need to up your game in the customer services.I cannot call a big company like this for 2 consecutive days and get the sane pathetic experience.People must do their jobs for which they are getting paid for.and if they are tired or no longer have passion for what they are doing, they must do the honorable thing instead of adding numbers to payroll when they don't add any value to the business.