AVdB
Angelique Van den Berg
1 reviews | Active since Aug 2013
04 Nov 2021, 19:06
Pathetic service from VW financial services
I have asked VW finance to update my bank account details weeks in advance. I had to share the debit order change forms twice and still did not receive any feedback. After trying to phone them for a week, they still have not updated my details and my debit order bounced. Finally got them to update my account details and then they debited my account twice on the same day!! Absolutely pathetic! It will probably take a month to get my money back
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Volkswagen Financial Services's replyOfficial
05 Nov 2021, 08:56Dear Angelique Van den Berg,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Volkswagen Financial Services
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Volkswagen Financial Services
Volkswagen Financial Services's reply05 Nov 2021, 08:56
Official
Dear Angelique Van den Berg,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Volkswagen Financial Services
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Volkswagen Financial Services