RT
Rikash T
1 reviews | Active since Jul 2015
01 Nov 2022, 13:50
Pathetic Service!
The service is non-existent, i have been going back & forth for 6 months now trying to obtain my natis documents after my vehicle finance was settled. I spend hours on hold with the call centre and always promised that they will call me back with feedback and not 1 consultant or manager has called me back. Today once again i called in to follow up and i was put on hold for over 20minutes to no avail!
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Volkswagen Financial Services's replyOfficial
01 Nov 2022, 14:20Dear Rikash T
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, Service Resolution
Volkswagen Financial Services's reply01 Nov 2022, 14:20
Official
Dear Rikash T
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, Service Resolution