CK
Camila K
1 reviews | Active since Nov 2011
13 Jul 2020, 09:20
PATHETIC CUSTOMER SERVICE
I received a debicheck request from VW financial services the 29th of June for an increase in my instalment amount, then standard bank's app was not working to approve.
I called them to resend the debicheck for authorisation on the 30th and to date nothing, I am 100% sure the debit will not go though and it will reflect bad on my profile.
simple requests that cannot be done.
so over this, I will never recommend this ****ty financial institution to anyone!!!!!
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Replies (2)
Volkswagen Financial Services's replyOfficial
13 Jul 2020, 10:05Dear Camila,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Volkswagen Financial Service Resolution
Volkswagen Financial Service Resolution
Volkswagen Financial Services's reply13 Jul 2020, 10:05
Official
Dear Camila,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Volkswagen Financial Service Resolution
Volkswagen Financial Service Resolution
CK
Camila K's updateReviewer Update
14 Jul 2020, 17:06I would also like to bring to your attention your ********* behaviour for being dishonest in the way you conducted the covid19 payment holiday.
There was nothing said about my installment being increased and according to The Financial Sector Conduct Authority (FSCA) you will now possibly face losing your license due to doing what you did in bad faith.
This is unacceptable ill be paying more interest and my car finance will be three months longer. The affendum only stated it will be extended not that my installment would increase!!
If this is not looked at I will take it to the (FSCA)
There was nothing said about my installment being increased and according to The Financial Sector Conduct Authority (FSCA) you will now possibly face losing your license due to doing what you did in bad faith.
This is unacceptable ill be paying more interest and my car finance will be three months longer. The affendum only stated it will be extended not that my installment would increase!!
If this is not looked at I will take it to the (FSCA)
CK
Camila K's update14 Jul 2020, 17:06
Reviewer Update
I would also like to bring to your attention your ********* behaviour for being dishonest in the way you conducted the covid19 payment holiday.
There was nothing said about my installment being increased and according to The Financial Sector Conduct Authority (FSCA) you will now possibly face losing your license due to doing what you did in bad faith.
This is unacceptable ill be paying more interest and my car finance will be three months longer. The affendum only stated it will be extended not that my installment would increase!!
If this is not looked at I will take it to the (FSCA)
There was nothing said about my installment being increased and according to The Financial Sector Conduct Authority (FSCA) you will now possibly face losing your license due to doing what you did in bad faith.
This is unacceptable ill be paying more interest and my car finance will be three months longer. The affendum only stated it will be extended not that my installment would increase!!
If this is not looked at I will take it to the (FSCA)