Pathetic "customer" service

I would never again make use of VWFS in terms of vehicle finance. Their customer services teams are beyond ***********. It takes 3 emails to ask the same question to get somewhat of a suitable answer.

Then you get onto the online portal, which they so confidently promote and the information its able to provide differs from what they actually say in their emails.

Don't get me wrong, VW is a great brand, but if you require financing, get it elsewhere, I won't entrust VW Financial Services for any future VW car financing, they are just dismal and appalling.