CM
Cedric M
1 reviews | Active since Jan 2014
30 May 2019, 19:10
Pathetic Customer Service
Pathetic customer service, I have settled my vehicle in full on the 25th of April 2019, after receiving a paid up letter, I requested for NATIS documents, up to this day still not received. I have been told to contact the courier company, all to find the documents are at their office, requested to pay the courier fee, done that still nothing up to now.
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Replies (2)
Volkswagen Financial Services's replyOfficial
31 May 2019, 10:28Dear csnmbatha,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS98DB8.
Regards,Neo SitholeWesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS98DB8.
Regards,Neo SitholeWesBank Service Resolution
Volkswagen Financial Services's reply31 May 2019, 10:28
Official
Dear csnmbatha,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS98DB8.
Regards,Neo SitholeWesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS98DB8.
Regards,Neo SitholeWesBank Service Resolution
CM
Cedric M's updateReviewer Update
04 Jun 2019, 09:38This issue is now resolved, documents received. Hello Peter is a great platform.
CM
Cedric M's update04 Jun 2019, 09:38
Reviewer Update
This issue is now resolved, documents received. Hello Peter is a great platform.